Introduction

Cellrox (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, and protect information when you visit our website https://cellrox.ca or contact us through phone or email.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information that you voluntarily provide when contacting us, including:

  • Name
  • Phone number
  • Email address
  • Device or service-related information
  • Any details you choose to share in your inquiry

We may also collect limited non-personal information such as browser type, device type, IP address, and website usage data for analytics and website improvement purposes.

How We Use Your Information

Your information is used only to:

  • Respond to inquiries and service requests
  • Provide repair information or estimates
  • Communicate regarding services or availability
  • Improve our website and customer experience
  • Maintain internal business records

Cellrox does not sell, rent, or share personal information with third parties for marketing purposes.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and analyze website traffic. You may disable cookies through your browser settings if preferred.

Information Sharing

We may disclose personal information only when required by law or when necessary to protect our legal rights or comply with legal obligations.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of online transmission can be guaranteed as completely secure.

Device Repairs and Personal Data

Customers are responsible for backing up all personal data before submitting devices for repair. Cellrox is not responsible for any loss of data during the repair process.

Your Privacy Rights

Under Canadian privacy laws, you may request access to or correction of your personal information or withdraw consent for communication at any time by contacting us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Cellrox
Phone: +1-437-967-8638
Email: customercare@cellrox.ca
Website: https://cellrox.ca